Refund Policy

Effective Date: July 12, 2026

This Refund Policy explains how kvik058 handles refunds once a returned item has been received, how long the process typically takes, and what to do if something doesn’t go as expected. If you’re looking for information on how to send an item back in the first place, please check our Return & Refund Policy, which covers eligibility and return conditions in detail.

All amounts referenced in this policy are processed in Euros (€ / EUR).

How the Refund Process Works
Once your returned bathroom accessories arrive at our facility in the Netherlands, our team inspects them to confirm they meet the conditions required for a refund, such as being unused and returned with their original packaging. We are pleased to offer free refunds, including free returns if you simply change your mind!

After the inspection is complete, we’ll send you an email letting you know your refund has been approved.

Approved refunds are always issued back to the original payment method processed via Stripe. We are not able to redirect a refund to a different card, account, or alternative payment method.

How Long Refunds Take
Once we’ve received and inspected your return, approved refunds are typically processed within 5 to 7 business days.

Keep in mind that even after we’ve issued the refund on our side, your bank or Stripe may need some additional time before the funds actually show up in your account.

If Your Refund Hasn’t Arrived
If it’s been longer than expected and you still haven’t seen your refund, here are a few things worth checking first:

  • Double-check your payment account or statement directly.

  • Reach out to your bank to ask about processing times on their end, since some institutions take longer to post refunds than others.

If you’ve done all of this and still need help, reach out to us at Support@kvik058.shop and we’ll look into it with you.

Refused or Undeliverable Orders
If a delivery is refused for reasons that aren’t related to shipping damage, a carrier mistake, or an error on our part, we may deduct the original outbound shipping charge along with any carrier return fees from your refund, where applicable.

Refunds on Damaged or Incorrect Items
If your refund is related to an item that arrived damaged, defective, or incorrect, there’s no deduction for original shipping charges, and we’ll aim to move your refund through as quickly as possible once the item is back with us. Full details on how to report this type of issue are outlined in our Return & Refund Policy.

Partial Refunds
In certain situations, only a partial refund may be issued—for example, if an item shows minor signs of wear that don’t fully disqualify it from return but do affect its resale condition. If this applies to your return, we’ll always explain the reason clearly in the email confirming your refund outcome.

Refunds and Promotional Discounts
If your order was placed using a discount code, store credit, or promotional offer, your refund will reflect the amount actually paid in EUR, not the original full price of the item.

Questions About Your Refund
If you have any questions about a refund that’s in progress or one you’ve already received, we’re glad to help clarify things.