Shipping Policy

Effective Date: July 12, 2026

Welcome to kvik058. This Shipping Policy is designed to give you a clear, complete picture of how we handle your order from the moment you click “Buy” to the moment it arrives at your door. By placing an order, you agree to the terms outlined below.

Where We Ship
kvik058 exclusively fulfills orders to residential and commercial addresses located within the Netherlands. We do not currently ship to addresses outside of the Netherlands.

Shipping Rates
We are proud to offer free standard shipping on all orders delivered within the Netherlands. The exact shipping details will always be displayed at checkout before you complete payment.

Daily Order Cut-Off
Orders placed before 4:00 PM Central European Time (CET) on any business day are typically queued to begin processing the same day. Orders placed after this cut-off, or on weekends/holidays, will begin processing on the next available business day.

Order Processing (Handling) Time
Orders are typically prepared for shipment within 1 to 3 business days (Monday–Friday) after payment is confirmed. During this window:

  • Payment and billing details are verified.

  • The order is reviewed for accuracy.

  • Items are picked, quality-checked, and securely packaged.

  • The completed package is handed off to the shipping carrier.

Transit Time
Once shipped, orders generally arrive within 3 to 5 business days. This window can vary depending on your specific location within the Netherlands, the carrier handling the shipment, and external conditions such as weather.

Estimated Total Delivery Time
Combining both processing and transit time, most orders arrive within 4 to 8 business days from the date the order is placed.

What Counts as a Business Day
For the purposes of this policy, a business day is defined as Monday through Friday, excluding public holidays observed either by kvik058 or by the shipping carrier handling your order.

Carriers We Work With
We select the carrier best suited to your destination at the time of shipment to ensure reliable delivery. Depending on operational factors, your order may be shipped using local or international carriers such as PostNL, DHL, UPS, or FedEx.

Order Tracking
Every order shipped from kvik058 includes tracking information. Once your package has been picked up by the carrier, you will receive a shipping confirmation email containing your tracking number within 24 to 48 hours.

Changing or Cancelling an Order

  • If you need to change an item, shipping address, or cancel your order entirely, please contact us immediately.

  • Requests received while your order is still awaiting fulfillment will be accommodated where feasible.

  • Once an order has moved into fulfillment or has been handed off to the carrier, we cannot make changes or cancel it.

Free Returns
If you need to return an item after delivery, we offer free returns for all customers. For detailed instructions on how to initiate a return, exchanges, or refunds, please refer to our Return & Refund Policy.

Shipping Address Accuracy
It is the customer’s responsibility to ensure that all shipping details are entered correctly at checkout. If a package is returned to us due to an incomplete, incorrect, or undeliverable address, we may need to charge an additional shipping fee to reship the order.

Delivered but Not Received
If your tracking status shows that a package has been delivered but you cannot locate it:

  • Check around your delivery location, including side doors, and with neighbors.

  • Wait 24 hours, as some carriers mark packages as delivered slightly before physical drop-off.

  • If the package still cannot be found, contact our support team so we can open a claim with the carrier.

Shipping Delays
Delivery schedules can occasionally be impacted by circumstances beyond our control, including severe weather, regional transportation disruptions, or unusually high carrier volume. We will do our best to keep you informed of any significant delays.

Lost or Damaged Packages

  • Lost: If tracking shows no movement for an extended period, reach out to us right away. We will open an investigation with the carrier.

  • Damaged: If your order arrives visibly damaged, contact us within 48 hours of delivery. Please include your order number, clear photos of the damaged item(s), photos of the outer packaging, and a brief description of the damage.

Multiple-Item and Split Shipments
If your order contains multiple items, they may occasionally ship separately depending on warehouse availability or packaging requirements. You will receive separate tracking information for each shipment.

Contact Information
If you have any questions about shipping, delivery, or this policy, we’re here to help.