Return Policy

Effective Date: July 12, 2026

At kvik058, we want you to feel completely confident about every bathroom accessory you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back. We recommend reading through this before starting a return so the process goes as smoothly as possible.

All figures mentioned in this policy are in Euros (€).

Return Window
You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted, so we encourage you not to wait too long if you think you might want to send something back.

What Can Be Returned
You’re welcome to request a return if any of the following applies to your order:

  • The bathroom accessory arrived damaged in transit

  • You received a defective piece

  • We sent you the wrong item

  • You simply changed your mind after receiving it

  • The item is still within the eligible return window and meets our return conditions

Conditions for a Valid Return
For an item to qualify for return, it must:

  • Be sent back within 30 calendar days of the delivery date

  • Be unused, uninstalled, and in its original condition

  • Include the original packaging, manuals, hardware, and any accessories that came with it

  • Show no signs of damage or wear that occurred after delivery

  • Be accompanied by proof of purchase or a valid kvik058 order number

Getting Return Authorization
Before shipping anything back to us, please reach out to Support@kvik058.shop to request return authorization first. Please don’t send items directly to our business address without prior approval—unauthorized returns may be delayed or refused. Once we review your request, we’ll send you clear return instructions along with the correct return shipping address to use.

Who Covers Return Shipping
We are proud to offer free returns on all orders across the Netherlands. Whether the item arrived damaged, defective, was the wrong product, or you simply changed your mind, we will provide you with a prepaid return shipping label at no cost to you.

If the return is our fault (damaged, defective, or wrong item), please let us know within 48 hours of delivery and include:

  • Your order number

  • Photos of the item

  • Photos of the outer shipping packaging

  • A short description of the issue

No Restocking Fee
We don’t charge a restocking fee on approved returns.

  • Restocking Fee: €0.00

Exchanges
We currently don’t offer direct exchanges. If you’d like a different style, size, or finish for your bathroom, you can return your eligible item for free under this policy and place a new order separately for the piece you’d prefer.

Items That Can’t Be Returned
The following are not eligible for return:

  • Bathroom accessories that have been used, installed, or altered after delivery

  • Items sent back without their original packaging, hardware, or accessories

  • Products showing damage caused by improper use or handling after delivery

  • Return requests submitted after the 30-day window has passed

Shipping Your Return Safely
Please use the prepaid return shipping label provided by our support team. We strongly recommend holding onto your drop-off receipt so the tracking can be verified, as we cannot process a return without confirmation that it was shipped.

Cancelling an Order Instead
If you’d rather cancel your order before it ships than go through a return, please contact us as soon as possible. Cancellation requests can only be honored if your order hasn’t yet entered fulfillment—once it’s been processed or shipped, it’s no longer possible to cancel.

Questions About Returns
Our team is always available if you need help along the way.